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If you are not satisfied with your purchase, the product is different from the description in the listing or you simply change your mind we will be happy to exchange your product or refund your money.
If we have not yet posted your order we will be happy to cancel it for you. Please email us at celeste@globalfreestyle.com.au no later than 2 working days after placing your order. We will then let you know by email, that we have received your request to cancel your order.
If your order has been posted prior to us receiving your email, please return the products by posting them to us for your exchange or refund.
All returned products must be:
- in original condition;
- in a saleable condition therefore unused and undamaged;
- returned within 14 days of delivery (proof of delivery date will be required). If the products are not received by us within 14 days of delivery we will deem you not to have returned them and your order no longer cancelled.
If the return products are damaged, either through use or in transit, and therefore are no longer in a saleable condition, we will be unable to exchange your product or refund your money.
If we have incurred any charges in the cancellation of your order these charges will be deducted from any money you have paid. Shipping and handling are non refundable.
Damaged or Defective Products
If you receive defective or damaged products, we will refund the original price of the goods provided you email us at celeste@globalfreestyle.com.au within 7 days of receipt of your goods and return the defective or damaged goods within 14 days of purchase.
If the products are not received by us within 14 days of purchase we will deem you not to have returned them and we will be unable to provide you with a refund.
Alternatively, if you request a replacement, at our cost we will dispatch your replacement products (subject to availability) once we receive the defective or damaged goods.
Please Note:
Once we have accepted payment for an order, cancellation of the order is within our sole discretion. Any costs we incur as a result of the cancellation will be deducted from any refunds we make.
We reserve the right to cancel orders at our sole discretion at any time. In those circumstances, we will not be held liable for any loss or damage incurred by you arising out of in connection with the exercise of these rights.
Orders that cannot be cancelled will be subject to our Terms of Sale and these policies.
Shipping
We dispatch orders using Australia Post insured postage methods that can, in most cases, be tracked. The cost of providing this service has been built into the postage fees as displayed on our website.
Within Australia
All orders within Australia will be sent by Registered Mail satchel. The fees are defined by satchel size as follows:
0-500g = $4.50
(as an introductory offer shipping under 500g is complimentary on your first purchase)
0 – 3kg = $8.00
3kg and over = $18.00
Shipping Times Guideline- best estimates.
Bris/Syd/Can/Melb = 1 - 3 days
Ade/Perth/Hob/Dar = 4 - 6 days
International Orders & Shipping
Internationally, we offer two various shipping options including Insured Air Mail, or an International courier service
When placing an international order with us we ask you please email us at celeste@globalfreestyle.com.au or telephone us on +61 424 241 005 anytime between 8:30am – 5:30 pm Australian Eastern Standard time so that we may discuss the best postage option with you and provide you with an estimate on the costs of shipping.
Customs/Duty For Orders Outside Australia:
Some countries have import duty and other taxes on goods entering their country. The amount you are allowed to import varies from country to country. You accept that you are responsible for all charges that may be applied to allow your goods to leave customs. Unfortunately we are unable to estimate what these charges might be. These charges are not included in any estimation provided by us for the costs of shipping your products internationally.
Our Deliveries To You
We have provided you with an estimated date for delivery of goods within Australia. While we make every effort to deliver your products to you on time, all dates for delivery of goods are estimates only.
We will not be held liable for any loss or damage resulting from late delivery. You acknowledge and agree that late delivery does not constitute a breach by us of our agreement and does not entitle you to cancel an order.
If an item has been lost in transit, we will not automatically post a replacement item. Replacement items will only be dispatched at our discretion.
We will not be held liable for any loss or damage caused by items lost in transit, stolen or damaged after delivery has taken place or cancellation or an order or product.
Terms & Conditions of Sale
These Terms and Conditions of Sale pertain to the use of www.globalfreestyle.com.au (“the GFS website”) and the purchase of any goods from it.
By accessing, using or browsing the GFS website you agree to be bound by its terms, conditions, disclaimers and limitations of liability ("Terms of Sale"). GFS reserves the right to amend or update such terms, conditions, disclaimers and limitations of liability at any time. By using the website, you acknowledge that you have read and understood these Terms of Sale.
Ordering Products with Us
You can purchase our products online through the GFS website 24 hours a day.
Our accepted forms of payment include the following:
- Direct Deposit (electronic funds transfer) into our nominated bank account;
- Online Credit Card Payments – all processed securely through PayPal – no account required)
- Pay over the phone using our EFTPOS facilities; or
- By forwarding a bank cheque or money order to our nominated PO Box address.
We advise that unfortunately we are unable to accept personal cheques
For international fund transfers, you will need to go into your bank to process your payment as our online banking facilities does not cater for international transactions.
Once your order has been placed, and we have received your cleared payment, your order will be packed and posted as quickly as possible. You will receive an email with your tax invoice and confirmation of your shipping details. Your parcel will also contain a copy of your receipt and order details.
Our agreement with you only comes into existence once we have both confirmed your order and your payment has been processed.
Please refer to returns and refund and shipping sections for our further terms and conditions on postage, exchanges and cancellation of orders.
